bed99's Privacy Policy

What Information We Collect

For the purpose of registration and service delivery on the bed99 platform, we may collect the following types of personal information:

• Identity information: full name, date of birth, national ID or passport number.
• Contact information: email address and mobile number.
• Financial information: bKash, Nagad, or Rocket account numbers and bank account details.
• Technical information: IP address, browser type, device identifiers, and cookie data.
• Usage information: login times on the platform, game session details, and transaction history.
• Communication records: your conversations with us via live chat or email.

How We Collect Information

We collect information directly from you (registration forms, contact channels) and through automated technologies (cookies, log files, web beacons). Where necessary, information may also be received from third-party identity verification services as part of the verification process.

How We Use Your Information

bed99 uses your information only for the following lawful purposes:

• To complete account registration and identity verification.
• To process financial transactions including deposits and withdrawals.
• To provide 24/7 customer support in Bengali.
• To ensure platform security and prevent fraud.
• To meet legal and regulatory obligations, such as Anti-Money Laundering (AML) verification.
• To improve services based on your preferences and usage.
• To send relevant offers and promotional messages with your consent.
• To ensure user protection under responsible gaming policies.

We do not use your personal information for any purpose beyond those stated above.

Data Security Measures

bed99 uses industry-standard security technologies to keep your personal and financial information secure. Our security measures include:

• TLS/SSL encryption: all data transmission between the platform and servers is encrypted.
• Stored data encryption: sensitive information stored in databases is protected by AES-256 encryption.
• Access controls: only authorised staff may access personal information on a need-to-know basis.
• Regular security audits and vulnerability testing are conducted.
• A rapid response plan is in place in the event of a data breach.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after account closure, certain information may be retained for a specified period to meet legal obligations and resolve disputes. Once that period ends, information is securely deleted or anonymised.

When We Share Information

bed99 does not sell or rent your personal information. However, information may be shared on a limited basis in the following circumstances:

• Service providers: with partners engaged in payment processing (bKash, Nagad, Rocket, banks), identity verification, and technology infrastructure — who work on behalf of bed99 and are bound to keep information confidential.
• Legal obligations: to comply with court orders, lawful requests from law enforcement agencies, or demands from regulatory authorities.
• Fraud prevention: where required to investigate any fraud or unlawful activity.
• Business restructuring: in the event of a business merger or acquisition, where the new party will be bound to uphold the same privacy standards.

We do not share your information with any third party outside the cases listed above.

Use of Cookies

The bed99 platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: to ensure the basic functioning of the platform, such as maintaining login sessions.
• Functional cookies: to remember your preferences and settings.
• Analytics cookies: to measure platform usage and help improve services.

You can control or disable cookies through your browser settings, though this may limit some functionality of the platform.

Your Rights Over Personal Information

As a user of the bed99 platform, you have the following rights:

• Right of access: the right to know what information we hold about you.
• Right to rectification: the right to request correction of inaccurate or incomplete information.
• Right to erasure: the right to request deletion of your information in certain circumstances, unless a legal obligation applies.
• Right to restrict processing: the right to request that processing of your information be limited in certain circumstances.
• Right to data portability: the right to receive your data in a structured, machine-readable format.
• Right to object: the right to object to your information being used for marketing purposes.
• Right to withdraw consent: the right to withdraw your consent at any time.

To exercise any of the above rights, contact us by email at [email protected] or via live chat.

Information of Those Under 21

The bed99 platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we are informed that information from a minor has been collected, we will immediately take steps to delete that information and close the relevant account. For more information on responsible gaming, please visit our Responsible Gaming page.

Data Transfer Policy

To provide our services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• The receiving party provides adequate security measures.
• Data protection clauses are included in agreements related to the transfer.
• The same standard of protection applies to your information regardless of where it is stored.

Privacy Policy Updates

bed99 may update this Privacy Policy from time to time. If any significant changes are made, we will post a public notice on the website and send a notification to your registered email address. The date of the latest update will always be shown at the top of this page. Continued use of the platform after any changes will be considered as your acceptance of the revised policy.

Privacy-Related Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us in the following ways:

• Email: [email protected]
• Live chat: 24/7 support available in Bengali.

We are committed to responding to any request within a reasonable time. Your privacy is important to us and we are always working to protect your information.